Privacy Policy
ARQOS | arqos.ma
1. Introduction
At ARQOS, protecting your privacy is our priority. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or purchase our premium art collections.
By using arqos.ma, you consent to the practices described in this policy.
ARQOS operates in Morocco and adheres to Moroccan data protection laws.
2. Information We Collect
We collect personal information when you:
- Make a purchase or create an account
- Subscribe to our newsletter
- Contact us via email, WhatsApp, or website forms
- Order personalized artwork
Information collected may include:
- Name, email address, and phone number
- Billing and shipping addresses
- Payment details (processed securely)
- Photos and specifications for custom orders
We collect only the information necessary to fulfill orders, provide customer support, and enhance your experience.
3. How We Use Your Information
Your data helps us to:
- Process and ship your orders
- Communicate order updates and support via email or WhatsApp
- Send promotional offers and collection announcements (with your consent)
- Improve our website functionality and services
- Create personalized artwork according to your specifications
Sharing with trusted partners:
We share limited information (such as name and delivery address) with shipping partners to fulfill your order.
We never sell your personal information to third parties.
4. Personalized Orders
For custom pieces like our Personal Forbes Icon:
- Your submitted photos are used exclusively to create your artwork
- Design files are securely stored for reprint requests only
- We never use your images for promotional purposes without written consent
- Custom order information receives enhanced confidentiality protection
5. Cookies & Tracking
Our website uses cookies to improve your browsing experience:
- Remember your preferences and cart items
- Analyze site traffic through Google Analytics
- Enhance website performance
You may disable cookies through your browser settings, though this may limit certain features like the shopping cart.
6. Data Security
We implement robust security measures:
- SSL Encryption for all data transmissions
- Secure servers with firewall protection
- Payment security through certified payment processors
- Access controls limiting data access to authorized personnel only
While we employ industry-standard security practices, please note that no online system offers absolute protection.
7. Data Retention
We retain your information only as long as necessary:
- Order records: 5 years (legal and tax requirements)
- Marketing preferences: Until you unsubscribe
- Account information: Until deletion is requested
8. Your Privacy Rights
You have the right to:
- Access your personal data in our possession
- Correct inaccurate or incomplete information
- Delete your personal data (subject to legal obligations)
- Unsubscribe from marketing communications anytime
To exercise these rights, contact us through the channels listed below.
9. Third-Party Services
We utilize trusted third-party services including:
- Google Analytics (website analytics)
- Payment processors (secure transactions)
- Shipping providers (order delivery)
These partners process data according to their own privacy policies. We recommend reviewing their terms.
Note: We are not responsible for the privacy practices of external websites linked from our site.
10. Policy Updates
We may periodically update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised date.
Continued use of arqos.ma following updates indicates your acceptance of the changes.
11. Contact Us
Questions about your privacy or this policy?
ARQOS
📱 WhatsApp: +212 706 800 063
🌐 Website: arqos.ma
Response time: We aim to respond within 24-48 hours.
Thank you for trusting ARQOS. We're committed to protecting your privacy while helping you build an environment that inspires success.